Agency Client Operations Coordinator

Keep an agency's client engine running smoothly. This full-time role is the connective tissue between account managers, creatives, and clients — making sure onboarding is smooth, projects move, and nothing slips through the cracks.

What you'll own:

• Run client onboarding: welcome sequences, intake forms, kickoff scheduling, access collection
• Maintain the project management system as the single source of truth
• Build and send recurring status updates and reporting to clients
• Coordinate creative reviews, approvals, and revision rounds
• Document repeatable processes into SOPs the whole team can follow

You're a strong fit if you have:

• 2+ years coordinating clients, projects, or operations (agency experience a big plus)
• A systems-and-checklists mindset — you love turning chaos into process
• Clear, warm, professional written communication
• Fluency with a PM tool and quick to learn new software

Schedule & employment:

• Full-time, 40 hrs/week, Monday–Friday, aligned to U.S. business hours
• Fully remote — work from a quiet home office anywhere in your time zone
• Employed through Marlow (not freelance or gig work), with paid training
• Long-term placement with one client team, supported by Marlow's platform and ops

Why Marlow:
We recruit, train, and employ executive assistants who work remotely with growing
U.S. businesses. You get a real career — steady hours, paid onboarding, ongoing
training, a supportive ops team, and tools that make great work visible — instead of
chasing one-off gigs. We invest in people who want to grow with the clients they support.