Customer Support Specialist

Help Marlow clients deliver fast, friendly customer support from a shared inbox or help desk.

About the role:

• Respond to routine customer questions and follow up until resolved
• Triage incoming tickets and escalate issues that need the client
• Maintain canned responses and help-center articles
• Track common issues and suggest process improvements

What we're looking for:

• 1+ years in customer support, client success, or a similar role
• Patient, empathetic communicator who writes clearly
• Experience with a ticketing system (Zendesk, Gorgias, Freshdesk, etc.)
• Comfortable working U.S. business hours from a home office

Schedule & benefits:

• Full-time (40 hrs/week)
• Fully remote
• Paid onboarding and ongoing training through Marlow
• 5 paid vacation days per year after your first 6 months