Keep an online store's customers happy and operations smooth. This full-time role covers support, order follow-up, and the daily admin that keeps an e-commerce brand running.
What you'll own:
- Respond to customer questions across email, chat, and social DMs
- Process returns, refunds, and exchanges; chase order and shipping issues
- Update product listings, inventory notes, and supplier orders
- Triage tickets and maintain canned responses and help-center content
- Track recurring issues and suggest fixes
You're a strong fit if you have:
- 2+ years in e-commerce support, customer service, or store operations
- Experience with Shopify and a help desk (Gorgias, Zendesk, Freshdesk)
- Patient, friendly, clear written communication
- Comfort working independently across several daily tasks
Schedule & employment:
- Full-time, 40 hrs/week, Monday–Friday, aligned to U.S. business hours
- Fully remote — work from a quiet home office anywhere in your time zone
- Employed through Marlow (not freelance or gig work), with paid training
- Long-term placement with one client team, supported by Marlow's platform and ops
Why Marlow:
We recruit, train, and employ executive assistants who work remotely with growing
U.S. businesses. You get a real career — steady hours, paid onboarding, ongoing
training, a supportive ops team, and tools that make great work visible — instead of
chasing one-off gigs. We invest in people who want to grow with the clients they support.
Desired software & tools
ShopifyGorgiasZendeskKlaviyoQuickBooks