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Terms of Service

Effective May 21, 2026

These Terms of Service (“Terms”) govern your access to and use of Marlow (“Marlow,” “we,” “our,” or “us”), including our website at tasktracked.com and our web, desktop, and mobile applications (collectively, the “Services”). By using the Services you agree to these Terms.

1. Accounts

Most Marlow accounts are created when a paying Customer (an agency, organization, or business) invites you to join their workspace. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us at [email protected] if you believe your account has been compromised.

2. Acceptable use

You agree not to:

  • Violate any applicable law or regulation.
  • Upload or transmit content that infringes intellectual-property rights, is unlawful, harassing, defamatory, or contains malware.
  • Reverse engineer, decompile, or attempt to extract source code from the Services, except where allowed by law.
  • Scrape, scan, or load-test the Services without our written permission.
  • Use the Services to monitor employees or contractors in jurisdictions where doing so is unlawful, or without providing the disclosures required by law.
  • Resell, white-label, or sublicense the Services without a separate written agreement with Marlow.

3. Customer content

You retain ownership of the content you submit to the Services (“Customer Content”). You grant Marlow a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Content solely to operate the Services for you and your organization.

Within an organization, the organization’s administrators control access to Customer Content. If you are an end user, your organization is responsible for its data and for the lawful collection and use of Customer Content.

4. Time tracking & screenshots

The Marlow desktop application captures work intervals, periodic screenshots, and activity counters only while you have explicitly started a tracking session. You must comply with all applicable laws regarding employee and contractor monitoring, including providing required notices and obtaining required consents. Marlow is a tool; lawful use of the tool is your responsibility and your organization’s responsibility.

5. Payments & payouts

Subscription fees are billed in advance and are non-refundable except where required by law. Failure to pay may result in suspension or termination of the Services. Payouts to virtual assistants are processed through Wise and are subject to Wise’s terms; payouts depend on accurate banking information you provide.

6. Service availability

We work to keep the Services available, but we do not guarantee uninterrupted availability. We may release updates, modify, or discontinue features at any time. Where reasonable we will give notice of material changes.

7. Third-party services

The Services integrate with third parties (e.g., Stripe, Wise, LiveKit, Apple Push Notification service, Firebase Cloud Messaging). Your use of those services is subject to their own terms and privacy policies.

8. Termination

You may stop using the Services at any time. You may delete your account from the mobile application or by emailing [email protected]. We may suspend or terminate your access if you violate these Terms or if continued provision of the Services would expose us to legal risk. On termination, your license to use the Services ends; provisions that by their nature should survive will survive.

9. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TASKTRACKED WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TASKTRACKED FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100.

11. Indemnification

If you are a paying Customer, you will indemnify and hold Marlow harmless from any third-party claim arising from your Customer Content or your violation of these Terms.

12. Governing law & disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. The state and federal courts located in Florida have exclusive jurisdiction over any dispute arising from these Terms, except where applicable law gives you the right to bring claims in your country of residence.

13. Changes

We may update these Terms from time to time. When we do, we will update the “Effective” date and, for material changes, notify you in-app or by email. Continued use of the Services after the effective date of an update constitutes acceptance.

14. Contact