Virtual assistant for e-commerce
Customers answered and orders chased while you focus on growth and product.
Every hour you spend on customer tickets and order issues is an hour you're not spending on product, marketing, or margin. A Marlow e-commerce virtual assistant handles the front line — support, returns, order follow-up, listing updates — so your store runs smoothly without running you.
Your assistant is trained on your stack and your tone before day one, and everything they learn about your store is captured into a living knowledge base, so quality stays consistent as you scale.
What your e-commerce assistant does
- Customer service & tickets
- Order & shipping follow-up
- Returns & refunds
- Product listing updates
- Supplier coordination
- Daily store admin
Delegate by talking. It gets done.
No training docs, no learning curve. Say what you need and a trained assistant runs it — with AI turning your words into a repeatable process.
Just say it
Open the app, hit record, and say what you need, or show it on your screen. Thirty seconds, no documents.
AI writes the guide
AI instantly turns your recording into a clean, step-by-step guide. You never write a training doc.
Your assistant does it
A real, handpicked assistant picks it up already fluent in your tools, and gets it done right the first time.
You see everything
A transparency dashboard and built-in comms keep coordination out of your personal texts.
Virtual assistant for e-commerce: FAQ
What does an e-commerce virtual assistant handle?
First-line customer service, order and shipping follow-up, returns and refunds, product listing updates, supplier coordination, and the daily admin that keeps a store healthy.
Can my assistant answer customers in my brand's voice?
Yes. You delegate by talking, and your tone and policies are captured into a knowledge base — so replies sound like you, consistently, even as your volume grows.
Which platforms do Marlow assistants know?
Shopify, Gorgias, Klaviyo, Zendesk, QuickBooks and more. Assistants arrive trained on your stack, and the platform helps them close any gaps fast.
Get a virtual assistant for your e-commerce business
One handpicked assistant, the AI, the platform, and a lifetime replacement guarantee. Say it once; consider it done.